Terms of Service

Last updated: 2025-07-19

1. Introduction

• 1.01 Get Repped Ltd. ("we", "our", "us") operates the website www.getrepped.co.uk ("Service"). Our registered office is 124 City Road, London EC1V 2NX, United Kingdom.
• 1.02 These Terms of Service ("Terms", "Terms of Service") govern your use of our website located at www.getrepped.co.uk (collectively or individually, the "Service") operated by Get Repped Ltd.
• 1.03 Our Privacy Policy also governs your use of our Service and explains how we collect, safeguard, and disclose information that results from your use of our Service, in accordance with applicable data protection laws (including the UK Data Protection Act 2018 and the General Data Protection Regulation (GDPR)).
• 1.04 Your agreement with us includes these Terms and our Privacy Policy ("Agreements"). You acknowledge that you have read and understood these Agreements, and you agree to be bound by them.
• 1.05 If you do not agree with (or cannot comply with) these Agreements, you may not use the Service. Please let us know by emailing support@getrepped.co.uk so we can try to find a solution. These Terms apply to all visitors, users and others who wish to access or use the Service.

2. Communications

• 2.01 By using our Service, you agree to subscribe to newsletters, marketing or promotional materials, and other information we may send. However, you may opt out of receiving any or all of these communications from us by following the unsubscribe link or by emailing support@getrepped.co.uk.

3. Purchases

• 3.01 If you wish to purchase any product or service made available through the Service ("Purchase"), you may be asked to supply certain information relevant to your Purchase, including but not limited to your credit or debit card number, the expiration date of your card, your billing address, and your shipping information.
• 3.02 You represent and warrant that: (i) you have the legal right to use any payment card(s) or other payment method(s) in connection with any Purchase; and (ii) the information you supply to us is true, correct and complete.
• 3.03 We may employ the use of third-party services to facilitate payment and the completion of Purchases. By submitting your information, you grant us the right to provide that information to these third parties subject to our Privacy Policy.
• 3.04 We reserve the right to refuse or cancel your order at any time for reasons including but not limited to: product or service availability, errors in the description or price of the product or service, an error in your order, or other reasons.
• 3.05 We also reserve the right to refuse or cancel your order if fraud or an unauthorised or illegal transaction is suspected.

4. Promotions

• 4.01 Any contests, sweepstakes or other promotions (collectively, "Promotions") made available through the Service may be governed by rules that are separate from these Terms of Service. If you participate in any Promotions, please review the applicable rules as well as our Privacy Policy. If the rules for a Promotion conflict with these Terms of Service, the Promotion rules will apply.

5. Refunds

• 5.01 We generally do not offer refunds for our digital services once access has been granted or any portion of the service has been used. Due to the digital nature of our platform, if any part of a purchased package has been used (including use of any email credits), we cannot provide a refund under any circumstances.
• 5.02 If you have purchased a package and not used any part of it (for example, if none of the included email credits have been utilised), you may be eligible for a refund. Refund requests for unused packages must be made within 30 days of the original purchase date, and any refund will be determined on a case-by-case basis at our sole discretion. To request a refund for an unused package, please contact us at support@getrepped.co.uk.
• 5.03 This refund policy does not affect any statutory rights you may have under applicable law.

6. Content

• 6.01 You are solely responsible for any material ("Content"). You are responsible for the Content that you post on or through the Service, including its legality, reliability, and appropriateness.
• 6.02 By posting Content on or through the Service, you represent and warrant that: (i) the Content is yours (you own it) and/or you have the right to use it and the right to grant us the rights and licence as provided in these Terms; and (ii) the posting of your Content on or through the Service does not violate the privacy rights, publicity rights, copyrights, contract rights or any other rights of any person or entity. We reserve the right to terminate the account of any user found to be infringing on a copyright.
• 6.03 You retain any and all of your rights to any Content you submit, post or display on or through the Service, and you are responsible for protecting those rights. We take no responsibility and assume no liability for any Content posted by you or any third party on or through the Service. However, by posting Content using the Service, you grant us the right and licence to use, modify, publicly perform, publicly display, reproduce, and distribute such Content on and through the Service. You agree that this licence includes the right for us to make your Content available to other users of the Service, who may also use your Content subject to these Terms.
• 6.04 Get Repped Ltd. has the right (but not the obligation) to monitor and edit all Content provided by users.
• 6.05 In addition, Content found on or through the Service is the property of Get Repped Ltd. or is used with permission. You may not distribute, modify, transmit, reuse, download, repost, copy, or use such Content, whether in whole or in part, for commercial purposes or for personal gain, without express advance written permission from us.

7. Success Stories and Marketing

• 7.01 Success Story Announcements: When users successfully secure representation through our Service, we may share this achievement on our social media channels, website, or other marketing materials to demonstrate the effectiveness of our platform. This is based on our legitimate business interest in promoting our Service and showing prospective users that our platform delivers results. Such announcements will typically include only your name and the name of the agency or casting house you have signed with, without disclosing any personal contact information or other private details.
• 7.02 Right to Opt-Out: You have the right to object to us sharing your success story at any time. If you secure representation and do not wish for this to be shared publicly, or if you wish to have an existing post removed, please contact us at support@getrepped.co.uk and we will honour your request promptly. We will remove or refrain from posting such information within 7 business days of your request, although copies may remain in cached versions, archives, or third-party shares beyond our control.
• 7.03 Extended Marketing Features: From time to time, we may wish to feature users in more detailed success stories, case studies, testimonials, interviews, or promotional content that goes beyond simple announcements. For any such extended marketing use, we will contact you separately to request your explicit prior consent. You are under no obligation to provide such consent, and your decision will not affect your access to or use of the Service in any way.
• 7.04 Consent for Extended Use: Consent for extended marketing features must be given explicitly through written confirmation (email or through our platform), and you may withdraw your consent at any time by contacting us at support@getrepped.co.uk. If consent is withdrawn, we will remove your content from our active marketing channels within a reasonable timeframe.
• 7.05 We will never share your personal contact information, private correspondence, or confidential career information in any marketing materials without your explicit consent, and all sharing will be done in compliance with applicable data protection laws including GDPR.

8. Prohibited Uses

• 8.01 You may use the Service only for lawful purposes and in accordance with these Terms. You agree not to use the Service:
• In any way that violates any applicable national or international law or regulation.
• For the purpose of exploiting, harming, or attempting to exploit or harm minors in any way by exposing them to inappropriate content or otherwise.
• To transmit, or procure the sending of, any advertising or promotional material, including any "junk mail", "chain letter", "spam", or any other similar solicitation.
• To impersonate or attempt to impersonate the Company, a Company employee, another user, or any other person or entity.
• In any way that infringes upon the rights of others, or in a manner that is illegal, threatening, fraudulent or harmful, or in connection with any unlawful, illegal, fraudulent, or harmful purpose or activity.
• To engage in any other conduct that restricts or inhibits anyone's use or enjoyment of the Service, or which, as determined by us, may harm or offend the Company or users of the Service or expose them to liability.
• 8.02 Additionally, you agree not to:
• Use the Service in any manner that could disable, overburden, damage, or impair the Service, or interfere with any other party's use of the Service, including their ability to engage in real-time activities through the Service.
• Use any robot, spider, or other automatic device, process or means to access the Service for any purpose, including monitoring or copying any of the material on the Service.
• Use any manual process to monitor or copy any of the material on the Service or for any other unauthorised purpose without our prior written consent.
• Use any device, software, or routine that interferes with the proper working of the Service.
• Introduce any viruses, Trojan horses, worms, logic bombs, or other material that is malicious or technologically harmful.
• Attempt to gain unauthorised access to, interfere with, damage, or disrupt any parts of the Service, the server on which the Service is hosted, or any server, computer or database connected to the Service.
• Attack the Service via a denial-of-service attack or a distributed denial-of-service attack.
• Using our email functionality to send spam, unsolicited bulk emails, or emails that violate CAN-SPAM Act, GDPR, or other applicable anti-spam regulations.
• Take any action that may damage or falsify the Company's rating.
• Otherwise attempt to interfere with the proper working of the Service.

9. Analytics

• 9.01 We may use third-party service providers to monitor and analyse the use of our Service.

10. Age Restrictions

• 10.01 Under-13s are prohibited from using the Service.
• 10.02 Users aged 13–17 may use the Service only with the consent and supervision of a parent or guardian.
• 10.03 The Service is intended only for access and use by individuals at least eighteen (18) years old. By accessing or using the Service, you warrant and represent that you are at least 18 and that you have the full authority, right and capacity to enter into these Terms and abide by all the terms and conditions. If you are not at least 18 years old, you are expressly prohibited from accessing or using the Service, unless under the supervision of a parent/guardian as stated in 10.02.

11. Accounts

• 11.01 When you create an account with us, you guarantee that you are above the age of 18, and that the information you provide us is accurate, complete and current at all times. Inaccurate, incomplete or obsolete information may result in the immediate termination of your account on the Service.
• 11.02 You are responsible for maintaining the confidentiality of your account and password, including but not limited to restricting access to your computer and/or account. You agree to accept responsibility for any and all activities or actions that occur under your account or password, whether your password is with our Service or a third-party service. You must notify us immediately upon becoming aware of any breach of security or unauthorised use of your account.
• 11.03 You may not use as a username the name of another person or entity that is not lawfully available for use, or a name or trademark that is subject to any rights of another person or entity other than you without appropriate authorisation. You may not use as a username any name that is offensive, vulgar or obscene.
• 11.04 We reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders at our sole discretion.

12. Intellectual Property

• 12.01 The Service and its original content (excluding Content provided by users), features and functionality are and will remain the exclusive property of Get Repped Ltd. and its licensors. The Service is protected by copyright, trademark and other laws of the United Kingdom and other countries. Our trademarks and trade dress may not be used in connection with any product or service without the prior written consent of Get Repped Ltd.

13. Copyright Policy

• 13.01 We respect the intellectual property rights of others. It is our policy to respond to any claim that Content posted on the Service infringes on the copyright or other intellectual property rights ("Infringement") of any person or entity.
• 13.02 If you are a copyright owner or an authorised agent of one, and you believe that any Content available on or through the Service infringes upon your copyright, you may submit a notification via email to support@getrepped.co.uk with the subject line "Copyright Infringement". Please include in your notice a detailed description of the alleged Infringement, as outlined under the "DMCA Notice and Procedure for Copyright Infringement Claims" below.
• 13.03 You may be held accountable for damages (including costs and legal fees) for any misrepresentation or bad-faith claims regarding the infringement of any Content on or through the Service on your copyright.

14. DMCA Procedure

• 14.01 You may submit a notification pursuant to the Digital Millennium Copyright Act (DMCA) by providing our designated Copyright Agent with the following information in writing:
• An electronic or physical signature of the person authorised to act on behalf of the owner of the copyright interest.
• A description of the copyrighted work that you claim has been infringed, including the URL (web address) where the copyrighted work exists or an attachment of the copyrighted work itself.
• Identification of the URL or other specific location on the Service where the material that you claim is infringing is located.
• Your address, telephone number and email address.
• A statement by you that you have a good faith belief that the disputed use is not authorised by the copyright owner, its agent or the law.
• A statement by you, made under penalty of perjury, that the information in your notice is accurate and that you are the copyright owner or authorised to act on the copyright owner's behalf.
• 14.02 You can contact our designated Copyright Agent via email at support@getrepped.co.uk.

15. Error Reporting & Feedback

• 15.01 You may provide us with information and feedback regarding errors, suggestions for improvements, ideas, problems, complaints, or other matters related to our Service ("Feedback"). You can do so directly via email at support@getrepped.co.uk or through any third-party platforms we may use for feedback.
• 15.02 You acknowledge and agree that: (i) you will not retain, acquire or assert any intellectual property right or other right, title or interest in or to the Feedback; (ii) the Company may have development ideas similar to the Feedback; (iii) the Feedback does not contain confidential or proprietary information from you or any third party; and (iv) the Company is not under any obligation of confidentiality with respect to the Feedback.
• 15.03 In the event that the transfer of ownership of the Feedback is not possible due to applicable mandatory laws, you grant the Company and its affiliates an exclusive, transferable, irrevocable, free-of-charge, sub-licensable, unlimited and perpetual licence to use, copy, modify, create derivative works based upon, publish, distribute and commercialise the Feedback in any manner and for any purpose.

16. Links to Other Websites

• 16.01 Our Service may contain links to third-party websites or services that are not owned or controlled by Get Repped Ltd.
• 16.02 Get Repped Ltd. has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third-party websites or services. We do not warrant the offerings of any of these entities/individuals or their websites.
• 16.03 YOU ACKNOWLEDGE AND AGREE THAT GET REPPED LTD. SHALL NOT BE RESPONSIBLE OR LIABLE, DIRECTLY OR INDIRECTLY, FOR ANY DAMAGE OR LOSS CAUSED OR ALLEGED TO BE CAUSED BY OR IN CONNECTION WITH THE USE OF OR RELIANCE ON ANY SUCH CONTENT, GOODS OR SERVICES AVAILABLE ON OR THROUGH ANY SUCH THIRD-PARTY WEBSITES OR SERVICES.
• 16.04 We strongly advise you to read the terms of service and privacy policies of any third-party websites or services that you visit.

17. Disclaimer of Warranty

• 17.01 THE SERVICE AND ALL SERVICES AND ITEMS OBTAINED THROUGH THE SERVICE ARE PROVIDED BY THE COMPANY ON AN "AS IS" AND "AS AVAILABLE" BASIS. THE COMPANY MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THE SERVICE OR THE INFORMATION, CONTENT OR MATERIALS INCLUDED THEREIN. YOU EXPRESSLY AGREE THAT YOUR USE OF THE SERVICE, ITS CONTENT, AND ANY SERVICES OR ITEMS OBTAINED FROM US IS AT YOUR SOLE RISK.
• 17.02 NEITHER THE COMPANY NOR ANY PERSON ASSOCIATED WITH THE COMPANY MAKES ANY WARRANTY OR REPRESENTATION WITH RESPECT TO THE COMPLETENESS, SECURITY, RELIABILITY, QUALITY, ACCURACY, OR AVAILABILITY OF THE SERVICE. Without limiting the foregoing, neither the Company nor anyone associated with the Company represents or warrants that the Service, its content, or any services or items obtained through the Service will be accurate, reliable, error-free or uninterrupted; that defects will be corrected; that the Service or the server that makes it available are free of viruses or other harmful components; or that the Service or any services or items obtained through the Service will otherwise meet your needs or expectations.
• 17.03 TO THE FULLEST EXTENT PERMITTED BY LAW, THE COMPANY HEREBY DISCLAIMS ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING BUT NOT LIMITED TO ANY WARRANTIES OF MERCHANTABILITY, NON-INFRINGEMENT, AND FITNESS FOR A PARTICULAR PURPOSE.
• 17.04 The foregoing does not affect any warranties that cannot be excluded or limited under applicable law.

18. Limitation of Liability

• 18.01 EXCEPT AS PROHIBITED BY LAW, YOU WILL HOLD US AND OUR OFFICERS, DIRECTORS, EMPLOYEES AND AGENTS HARMLESS FOR ANY INDIRECT, PUNITIVE, SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGE, HOWEVER IT ARISES (INCLUDING LEGAL FEES AND ALL RELATED COSTS AND EXPENSES OF LITIGATION AND ARBITRATION, WHETHER AT TRIAL OR ON APPEAL, IF ANY, AND WHETHER OR NOT LITIGATION OR ARBITRATION IS INSTITUTED), WHETHER IN AN ACTION OF CONTRACT, NEGLIGENCE OR OTHER TORT, ARISING OUT OF OR IN CONNECTION WITH THESE TERMS, INCLUDING WITHOUT LIMITATION ANY CLAIM FOR PERSONAL INJURY OR PROPERTY DAMAGE, ARISING FROM A BREACH OF THESE TERMS BY YOU OR ANY VIOLATION BY YOU OF ANY APPLICABLE LAW OR REGULATION, EVEN IF THE COMPANY HAS BEEN PREVIOUSLY ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
• 18.02 EXCEPT AS PROHIBITED BY LAW, IF LIABILITY IS FOUND ON THE PART OF THE COMPANY, IT WILL BE LIMITED TO THE AMOUNT YOU PAID FOR THE PRODUCTS AND/OR SERVICES, AND UNDER NO CIRCUMSTANCES WILL THE COMPANY BE LIABLE FOR ANY PUNITIVE, INCIDENTAL, OR CONSEQUENTIAL DAMAGES.
• 18.03 Some jurisdictions do not allow the exclusion or limitation of certain damages. If applicable law does not permit the limitation of liability for certain damages, then some of the above limitations may not apply to you.
• 18.04 Nothing in these Terms shall limit or exclude any liability that cannot be limited or excluded by law. This includes, for the avoidance of doubt, liability for death or personal injury caused by our negligence, and liability for fraud or fraudulent misrepresentation. These Terms also do not affect any statutory rights you have as a consumer.

19. Termination

• 19.01 We may terminate or suspend your account and bar access to the Service immediately, without prior notice or liability, under our sole discretion, for any reason whatsoever and without limitation, including but not limited to a breach of these Terms.
• 19.02 If you wish to terminate your account, you may simply discontinue using the Service.
• 19.03 All provisions of the Terms which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnities, and limitations of liability.

20. Governing Law

• 20.01 These Terms shall be governed by and construed in accordance with the laws of England and Wales, without regard to its conflict of law provisions. You and Get Repped Ltd. agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms or the use of the Service.
• 20.02 Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. If any provision of these Terms is held by a court or other tribunal of competent jurisdiction to be invalid, illegal or unenforceable for any reason, then such provision shall be eliminated or limited to the minimum extent such that the remaining provisions of these Terms will continue in full force and effect. These Terms constitute the entire agreement between you and us regarding the Service and supersede and replace any prior agreements we might have had with you regarding the Service.

21. Changes to Service

• 21.01 We reserve the right to withdraw or amend our Service, and any service or material we provide via the Service, in our sole discretion without notice. We will not be liable if, for any reason, all or any part of the Service is unavailable at any time or for any period. From time to time, we may restrict access to some parts of the Service (or the entire Service) to users, including registered users.

22. Amendments to Terms

• 22.01 We may update or amend these Terms at any time by posting the amended Terms on this site. It is your responsibility to review these Terms periodically for any changes.
• 22.02 Your continued use of the Service following the posting of revised Terms signifies that you accept and agree to the changes. You are expected to check this page frequently so you are aware of any changes, as they are binding on you.
• 22.03 By continuing to access or use our Service after any revisions become effective, you agree to be bound by the revised Terms. If you do not agree to the new Terms, you are no longer authorised to use the Service.

23. Waiver & Severability

• 23.01 No waiver by the Company of any term or condition set forth in these Terms shall be deemed a further or continuing waiver of such term or condition or a waiver of any other term or condition. Similarly, any failure of the Company to assert a right or provision under these Terms shall not constitute a waiver of such right or provision.
• 23.02 If any provision of these Terms is held by a court or other tribunal of competent jurisdiction to be invalid, illegal or unenforceable for any reason, then such provision shall be eliminated or limited to the minimum extent such that the remaining provisions of these Terms will continue in full force and effect.

24. Email Service Terms

• 24.01 Our Service includes functionality to send emails on your behalf to talent industry professionals. By using this feature, you agree to use it responsibly and in compliance with all applicable laws.
• 24.02 Email Deliverability: While we strive to maintain good relationships with email providers, we cannot guarantee that all emails will be delivered or avoid spam filters. Email deliverability depends on many factors including your sending reputation, email content, and recipient email provider policies.
• 24.03 Email Content: You are solely responsible for email content sent through our platform. We do not pre-approve email content and are not responsible for the accuracy, appropriateness, or legality of your communications.
• 24.04 Service Limitations: We may implement sending limits, rate limiting, or other restrictions to maintain service quality and prevent abuse.
• 24.05 Database Accuracy and Email Pingbacks: We strive to maintain an accurate and up-to-date database through regular audits. However, agencies may close, and industry professionals may change positions or contact details. If you receive email pingbacks, bounce notifications, or automated responses indicating "This person no longer works here" or similar messages, please forward these emails to support@getrepped.co.uk. We will update our database accordingly and credit your account with the email credit used. We reserve the right to withhold credits where we suspect fraudulent activity or abuse of this policy.
• 24.06 No Guarantee of Meetings or Representation: Get Repped is an automation tool and database service designed to facilitate connections between actors and industry professionals. We do not guarantee meetings, auditions, representation, or any specific outcomes from using our Service. Your success in securing meetings with agents or casting directors depends on multiple factors outside our control, including but not limited to your experience, training, headshots, showreel quality, market demand, timing, and the subjective preferences of industry professionals. The Service is provided as a tool to streamline outreach; results will vary based on individual circumstances.

25. Acknowledgement

• 25.01 BY USING THE SERVICE OR ANY OTHER SERVICES PROVIDED BY US, YOU ACKNOWLEDGE THAT YOU HAVE READ THESE TERMS OF SERVICE AND AGREE TO BE BOUND BY THEM.

26. Contact Us

• 26.01 Email: support@getrepped.co.uk
• 26.02 Post: Get Repped Ltd., 124 City Road, London EC1V 2NX, United Kingdom